Refund policy

Due to the intimate and personal nature of our products—including hair extensions, wigs, and eyelashes—and in strict adherence to federal and local health, safety, and hygiene standards, all sales are strictly final. Once an order is submitted and processed through our checkout, we do not accept returns, exchanges, store credit, or order cancellations under any circumstances. Please double-check all product details, hair lengths, styles, textures, and your delivery address before completing your purchase.

Damaged, Defective, or Incorrect Items

We perform thorough quality checks on every order before packaging. However, if you receive an order that is defective, physically damaged during transport, or incorrect (e.g., received an incorrect style or length), you must notify us within 48 hours of carrier delivery.

To submit a claim:

Contact our support team via phone at (561) 825-2361 or reach out to us via direct message on Instagram @studiolounge23.
Provide your full name, order confirmation number, and detailed clear photos/videos showing the issue and the original packaging.

If approved, we will provide instructions for returning the damaged item to us for inspection. Items sent back to us without prior authorization will be returned to the sender. If verified, we will issue a replacement for the same item. If a replacement is out of stock, a store credit or full refund will be issued.