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Orders & Payments
Got Questions? We’ve Got Answers.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Shop Pay.
Can I change or cancel my order after it's placed?
Because we process orders rapidly, we cannot accommodate cancellations, item swaps, or address modifications once checkout is complete. Please double-check all product lengths, styles, and shipping details before finalizing your purchase.
Product Care & Quality
What types of beauty products do you offer?
We specialize in high-quality eyelashes.
How do I choose the right product or texture?
You can explore our detailed product descriptions on each collection page. If you need personalized recommendations or styling tips, feel free to send us a direct message on Instagram @vixenclusters.
Shipping & Tracking
How long does shipping take?
Orders are processed within 2 to 4 business days. Standard shipping via USPS typically takes 3 to 7 business days depending on your destination.
How do I track my order?
Once your order ships, an automated shipping confirmation email with your USPS tracking number will be sent straight to your inbox.
Returns & Refunds
What is your return policy?
All sales are final. Due to hygiene and health standards, we do not accept returns, exchanges, or issue refunds on any products.
What if my order arrives damaged or incorrect?
If you receive a defective or incorrect order, contact us within 48 hours of delivery at (561) 825-2361 or via Instagram direct message. Please include your order number and clear photos/videos of the issue so we can inspect and resolve it promptly.